All You Need To Know About Unified Communications

All You Need To Know About Unified Communications - telco build blog
December 15, 2022

Unified communication is when different kinds of real-time communication are put together. This includes texting, voice and video calls, and even collaboration.   

Now, businesses are adding unified communications options to their PBX systems, which have traditionally been focused on voice. In some cases, they want to get rid of these completely.  

The goal is to improve collaboration, boost productivity, help mobile workers, and make BYOD easier to use. Unified Communications is sometimes shortened to UC or sometimes to UCC. Collaboration is part of the second word.

How Did Unified Communication Start?

The idea of unified communications started in the late 1990s. That period marked the first time it was common for employees to have their desktop PC. Since virtually everyone now carries a smartphone and is permanently wired to the web, the demand for unified communication systems has increased dramatically.

Having meaningful conversations with one another is now easier than ever, thanks to all of these new gadgets and the capability to communicate from anywhere at any time. The results were usually a complete mess. A person may be managing contacts across multiple services and channels while simultaneously using two or more devices.

Saving Grace: Unified Communications and Collaboration

With unified communications (UC), all conversations from portable devices, PCs, smartphones, workstation phones, and tablets can be managed in one place. It also includes different ways to talk, like texting, telephone conversations, video calls, and instant messaging, such as collaboration, which brings in technologies like sharing files, digital whiteboards, video conferencing, desktop sharing, etc.

While unified communication is available as an on-site solution, most businesses are choosing cloud-based solutions as it can save them money in the long run.

Advantages of Using Unified Communications And Collaboration in Your Business

The most significant advantage of unified communications might be simplification. Unified communications and collaboration allow your team to collaborate, connect, and share information through a single and effective solution.


This is especially true of cloud-based UC, which allows businesses to incorporate unified communications with less upfront investment and lower operating costs.

Increased Productivity

A team's productivity increases when its members can communicate with each other using the means and tools they find most convenient.

Boost Morale

Unified communications solutions make working together easier and give workers more options for the devices they use. This independence is a great benefit.

Better Customer Service

With unified communications and collaboration, workers have the tools they need to help customers better, which makes customers happier.

Improved User Experience

One of the less-spoken-about advantages of unified communications is the improvement in productivity that occurs when employees find the tools they use for collaboration to be less of a chore and more of a pleasure.

Final Thoughts

As more and more companies undergo digital transformations and move their operations to the cloud, unified communications are more popular. The COVID-19 pandemic hastened this transition, with many companies relying heavily on UCC technologies to facilitate remote work.

Companies that want to give their teams a competitive edge will have a lot of great options thanks to the promising future of unified communications. Unified communications are increasingly important to cut costs and boost output as remote and distributed work teams become the norm and multinational corporations establish supplier and customer bases in far-flung locations. 

The current technological trends influencing UC will enhance the medium's potential for interaction, novelty, and power.

Know more about how unified communication can help streamline your business. Contact us at Telco Build and we’d be happy to guide you.